1. How We Use Your Personal Data
By providing your personal data, you consent to us using it to provide services and support to you. We may use your information for purposes such as:
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Creating and managing your personal account (e.g., name, email address)
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Processing your orders and payments (e.g., address, date of birth, payment details)
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Sending order confirmations and delivery notifications
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Sending marketing communications such as newsletters or catalogues
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Contacting you regarding issues with delivery or orders
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Answering your queries and notifying you of new or updated services
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Notifying winners of competitions (e.g., name, email, address, phone number)
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Personalising marketing offers based on your interests and buying habits
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Verifying your age to ensure legal online purchasing
We retain your personal information only as long as necessary to provide our services or as required by law. After this, your information will be securely deleted, except when legal requirements or ongoing contractual obligations necessitate retention.
2. How We Protect Your Data
We use technical and organisational measures to protect your data against loss, misuse, or unauthorized access. All sensitive information, including payment details, is encrypted using SSL (Secure Sockets Layer) technology. Our security measures are continually updated to reflect technological developments.
3. Information We Collect
3.1 Personal vs. Non-Personal Information
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Personal Information: Identifies or can be used to contact you, such as your name, email, phone number, address, payment details, and date of birth.
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Non-Personal Information: Does not directly identify you, such as demographics, website usage patterns, and pages visited.
3.2 Information You Provide
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Via email or feedback forms: Name, email, and any content submitted (photos, stories, testimonials).
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Purchases: Name, address, email, phone number, payment information, and order details. Gift recipient information is also collected when applicable.
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Newsletter subscriptions: Name, email, address, and phone number.
3.3 Information Collected Automatically
We may automatically collect information via:
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Cookies: Small files saved on your device to enhance your experience. Session cookies disappear when you close your browser; permanent cookies can store preferences up to 12 months.
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Third-party analytics: Tools such as Google Analytics or Facebook pixels for aggregate statistical analysis.
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IP address & web beacons: Track usage patterns and email engagement.
You can manage or delete cookies via your browser settings. Disabling cookies may limit some website functionality.
4. Use and Disclosure of Information
4.1 How We Use Your Information
We use your data to:
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Fulfill orders and communicate about purchases
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Provide personalised content, offers, and services
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Send newsletters, promotions, and event invitations (with opt-out options)
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Improve our website, products, and services
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Maintain records of communications and feedback
4.2 How We Share Your Information
We do not sell your personal information. We may share it:
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With service providers: To manage, deliver, or process orders and services.
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For legal purposes: When required by law, subpoena, or court order.
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During business transfers: In the event of a merger or acquisition.
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With links to third-party websites: Note that we are not responsible for the privacy practices of external websites.
5. Safeguarding Your Personal Information
We take reasonable steps to secure your data but cannot guarantee absolute security, especially over email or internet transmissions. You are responsible for maintaining the confidentiality of your account login credentials.
6. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of any changes.
7. Contact Us
If you have questions about this Privacy Policy, your information, or wish to opt out of marketing communications, please contact us via our Contact Us page.
8. Do Not Sell My Personal Information
For inquiries regarding the sale of personal information, please contact us .
