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Sasy n Savy Pty Ltd
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Sasy n Savy Pty Ltd
0
  • Home
  • Face
    • Cleansers
    • Toner
    • Exfoliant
    • Masque
    • Lotion/Creams
    • Gift Packs
  • Special Care
    • Serums
    • Eye Cream
    • Bath n Body
    • Gift Packs
  • Bath n Body
    • Bath Care
    • Hair Care
    • Gift Packs
  • Hand
    • Hand Cream
    • Wash
    • Moisturisers
    • Sanitizer
    • Gift Packs
  • Wellbeing
    • Botanical Spritzers
    • Carrier Oils
    • Essential Oil Blends
    • Essential Oils
    • Hand Creams
    • Massage Oils
    • Sasspa Creams
    • Travel
    • Gift Packs
  • Gifts
    • Under $35
    • Under $75
    • Under $130
    • Gift Vouchers
    • Corporate Gifts
  • Bon Bons
  • Specials
  • Professional
    • Bath n Body
    • Face
    • Special Care
    • Hair
    • Massage Oils
    • Oils - Blends
    • Carrier Oils
    • Sanitizer
  • Amenities
    • Amenities
    • Aroma
    • Sanitizer
  • Education
    • About your Skin
    • Ingredient List
  • Contact
    • Contact Us
    • Wholesale Enquiries
    • Visit Our Apothecary
  • Home
  • Customer Queries

Customer Queries

We are more than happy to answer any questions you have regarding any of our Sasy n Savy range.  These are some of the common ones that we encounter.

 

 

Q: What skin type do your products suit?

A: Our range is suitable for all skin types, including sensitive, dry, oily, combination, and mature skin. If you’re unsure, book a free consultation.


Q: Are your products safe for sensitive skin?

A: Yes. Our formulations are free from harsh chemicals and are gentle enough for sensitive skin. If you have known allergies, please perform a patch test first.


Q: How long will it take to see results?

A: Most customers notice improvements in hydration and radiance within 1–2 weeks. Deeper changes (texture, firmness, clarity) typically appear within 4–8 weeks with consistent use.


Q: Are your products cruelty-free?

A: Yes. We do not test on animals.


Q: Do your products contain artificial fragrances?

A: No. We use natural botanical extracts and essential oils for scent.


Q: Can I use your products with other skincare brands?

A: Yes. Our products are gentle and designed to complement most skincare routines.


Q: How should I store my skincare products?

A: Store in a cool, dry place away from direct sunlight. Keep lids tightly closed to maintain freshness.


Q: What is your return or refund policy?

A: (I can draft this once you provide your policy.)


Q: Do you offer gift sets or sample packs?

A: Yes. We offer seasonal gift sets, sample packs, and curated skincare bundles. (Let me know if you want me to write descriptions.)


Q: How long do your products last once opened?

A: Our products typically last 6–12 months after opening. Check individual packaging for details.


Q: Are the products free from Chemicals?

A: Yes , our products are formulated free from parabens, petrochemical cleansers, synthetic colours and fragrances, pesticides or herbicide residues, mineral oils, sulfates, DEA or TEA, ethoxylates, propylene glycol, silicones, phthalates, and artificial colours. All our products are natural, organic toxic free and are suitable for all skin types.  Please go to our website header click on Skin Services then Education for more information.

Q: Is the product range natural organic? 
A: Yes, we utilize the unique Australian plants, herbs and flower extracts. Combined with the advanced of science we create products that are safe, effective and gentle that care for you, your skin and your environment. All our product ingredients are derived from Natural Australian sources that are high in Vitamins, Antioxidants, Nutrients, Minerals and Protein that are vital  to stimulate your collagen and maintain healthy skin cell growth.  Please go to our website header click on Skin Services then Education for more information.

Q: Is Sasy n Savy Australian owned and operated?
A: Yes, Sasy n Savy is 100% Australian owned and operated in Miranda Sydney, Australia. Located approx 35 minutes south of Sydney Airport by car. Alternate the closest train station is Miranda and its a 10 minute walk from the train station along Port Hacking Road. If you do not like the train there also buses that stop in front of our  Apothecary so you can shop as much as you like. 

Q.Do you manufacture?
A: Yes we do, we manufacture our own product range in house to ensure the quality and standard of each and every product remains high. Whilst keeping the prices competitive and functional on the market. Feel free to visit our Apothecary showroom and watch how our products are being manufactured. 

Q.Do you provide workshops and seminars?
A: Yes we do, contact us today to book in your essentail oil or skincare making workshop. Minimum booking is 10 people. We have a variety of workshops and seminars you can select from. Alternate we can also tailor a workshop or seminar to suit your health and wellbeing needs. As Sasy n Savy we focus on taking care of you, your skin and environment.

Q: What products do I use on my skin?
A: Please refer to our website header and under Skin Services please click on Skin Advice. In the third article is a guide on how to take care of your skin and what products to use.  Alternate you can also Book a  FREE call or video consultation for 30 minutes and we will be more than happy to service your needs.  Please go to our website header click on Skin Services then Education for more information.

 Q:Is it safe to use Sasy n Savy products whilst pregnant?
A: All our products are natural and organic, but if you do have any concerns, we recommend you speak to a qualified health practitioner who can advise you as to which ingredients are suitable to use during pregnancy.

Q:Why do your cleansers have low foam?
A: We only use natural ingredients, to leave the skin feeling clean, fresh and glowing. We do not use chemicals which cause products to have a high foaming feature. This can be harsh, unhealthy and dehydrating to the skin. 

Q: Where can I buy the range?
A: To find the nearest store locator please phone or email us direct.

Q: Can I shop online?
A: Yes, to shop online, please click on the eshop or clients link at the bottom of the website. Select the products you wish to purchase and go to checkout. You will be presented with a number of different shipping options and prices to choose from.

Q:What are the benefits of the ingredients in each product?
A: The ingredients are printed on the packaging and listed on our website. For further information please feel free to contact use direct or please go to our website header click on Skin Services then Education for more information.

Q:As a retailer can I get free samples and merchandise?
A: Yes, Sasy n Savy provides testers for the majority of its products where Sasy n Savy products are sold. All our products are competitively priced on the market, which should allow you to try a new product with minimal investment.

Q:Are your essential oils food grade? 
A:
Sorry our essential oils are not food grade and can not be consumed.  Please go to our website header click on Skin Services then Education for more information.

Q: Can you see the images in our sent newsletters?

Step-by-step instructions to get to the Trust Center on your pc:

  1. Open Outlook.  2. Click File in the top-left corner. 3. Select Options from the left-hand menu. 4. In the Outlook Options window, choose Trust Center. 5. Click the button Trust Center Settings. 6. Select Automatic Download on the left. 7. Uncheck all boxes to allow images to download, then click OK.

Book a Skincare Consultation

Want to know what products are most suited to your skincare routine? Book a meeting with a specialist consultant.

Visit our Apothecary

Our Apothecary store in Miranda is open Monday to Fridays: 8.30am - 4.30pm and Saturdays by appointment only.

About Sasy n Savy

Established in Sydney Australia in 2003, Sasy n Savy is a global award winner of manufacturing natural Australian bath, body and hair care products

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Copyright © 2025 Sasy n Savy Pty Ltd
ABN: 11 106 168 129
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sasy n Savy Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Sasy n Savy Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 30/205 Port Hacking Road Miranda NSW 2228 Australia. Our ABN is 11 106 168 129. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

1. How We Use Your Personal Data

By providing your personal data, you consent to us using it to provide services and support to you. We may use your information for purposes such as:

  • Creating and managing your personal account (e.g., name, email address)

  • Processing your orders and payments (e.g., address, date of birth, payment details)

  • Sending order confirmations and delivery notifications

  • Sending marketing communications such as newsletters or catalogues

  • Contacting you regarding issues with delivery or orders

  • Answering your queries and notifying you of new or updated services

  • Notifying winners of competitions (e.g., name, email, address, phone number)

  • Personalising marketing offers based on your interests and buying habits

  • Verifying your age to ensure legal online purchasing

We retain your personal information only as long as necessary to provide our services or as required by law. After this, your information will be securely deleted, except when legal requirements or ongoing contractual obligations necessitate retention.


2. How We Protect Your Data

We use technical and organisational measures to protect your data against loss, misuse, or unauthorized access. All sensitive information, including payment details, is encrypted using SSL (Secure Sockets Layer) technology. Our security measures are continually updated to reflect technological developments.


3. Information We Collect

3.1 Personal vs. Non-Personal Information

  • Personal Information: Identifies or can be used to contact you, such as your name, email, phone number, address, payment details, and date of birth.

  • Non-Personal Information: Does not directly identify you, such as demographics, website usage patterns, and pages visited.

3.2 Information You Provide

  • Via email or feedback forms: Name, email, and any content submitted (photos, stories, testimonials).

  • Purchases: Name, address, email, phone number, payment information, and order details. Gift recipient information is also collected when applicable.

  • Newsletter subscriptions: Name, email, address, and phone number.

3.3 Information Collected Automatically

We may automatically collect information via:

  • Cookies: Small files saved on your device to enhance your experience. Session cookies disappear when you close your browser; permanent cookies can store preferences up to 12 months.

  • Third-party analytics: Tools such as Google Analytics or Facebook pixels for aggregate statistical analysis.

  • IP address & web beacons: Track usage patterns and email engagement.

You can manage or delete cookies via your browser settings. Disabling cookies may limit some website functionality.


4. Use and Disclosure of Information

4.1 How We Use Your Information

We use your data to:

  • Fulfill orders and communicate about purchases

  • Provide personalised content, offers, and services

  • Send newsletters, promotions, and event invitations (with opt-out options)

  • Improve our website, products, and services

  • Maintain records of communications and feedback

4.2 How We Share Your Information

We do not sell your personal information. We may share it:

  • With service providers: To manage, deliver, or process orders and services.

  • For legal purposes: When required by law, subpoena, or court order.

  • During business transfers: In the event of a merger or acquisition.

  • With links to third-party websites: Note that we are not responsible for the privacy practices of external websites.


5. Safeguarding Your Personal Information

We take reasonable steps to secure your data but cannot guarantee absolute security, especially over email or internet transmissions. You are responsible for maintaining the confidentiality of your account login credentials.


6. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of any changes.


7. Contact Us

If you have questions about this Privacy Policy, your information, or wish to opt out of marketing communications, please contact us via our Contact Us page. 


8. Do Not Sell My Personal Information

For inquiries regarding the sale of personal information, please contact us .

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